EXCHANGE AND REFUND
According to the Law of Ukraine "On Consumer Protection", buyers of our store have the right to exchange or return the product within 14 days after purchase.
If the goods received for whatever reason are not suitable for you, we may exchange them for a similar product of another color or size (if available at the time of request), or exchange for other products of our production, equal in amount or amount that exceeds the value of the product you purchased.
To take advantage of this opportunity, please ensure that:
· Goods that have not been consumed and have no traces of use: scratches, chips, scuffs, changes, etc .;
· The product is fully completed and the integrity of the packaging is not damaged;
· All labels and markings are saved.
Pay attention! Non-exchangeable and returnable clothing according to the Consumer Protection Law:
underwear: thermal underwear;
You can exchange the goods according to the season:
spring and summer - from April 1 to October 1;
autumn-winter - from October 1 to April 1;
winter - from November 15 to March 15;
spring and autumn - from March 15 to May 15 and from September 15 to November 15.
Exchange and return is done at the expense of the client.
The exchange procedure is carried out under the following conditions:
- the recipient returns the products in proper condition;
- the warehouse receives products that are checked for compliance under the above conditions;
- products are on the balance of the warehouse;
- after which the exchange is made.
For correct order formation and advice on product selection,
please contact our operators by phone: + 380- (63) -135-15-40
Form of return / exchange of goods
Product information and reasons for return / exchange